Big Ticket Help Desk

FAQ 1

• Printing/dropping confirmation

Getting Started 0

VAT for Big Ticket 5

• Will there be VAT charges applied when buying a raffle ticket in Big Ticket?
• Will there be VAT (Value Added Tax) charges applied when claiming the Cash Draw prizes?
• Will there be VAT charges applied on Dream Car Draw prizes?
• Will there be VAT charges applied on COD purchases?
• If I use my credit card to make a purchase, will there be VAT charges applied on my purchase?

Big Ticket Account Disabled 1

• My Big Ticket account is disabled, how can i enable my account?

Eligibility to Join 8

• I don’t live in UAE, can I still enter the car/cash draw?
• I want to use my child's name in the ticket but he/she doesn’t have a passport yet, can I still buy the ticket?
• Is there an age limit to enter the raffle?
• I want to purchase ticket in my child’s name? is it allowed?
• How can I purchase ticket from website in my friend’s name or in my family members name from my account ?

View all 8

Payment Mode / Procedures 7

• I have just purchased a ticket online and I did not receive the actual online copy of the ticket?
• I have just purchased a ticket online and I did not receive the purchase transaction confirmation?
• Can I use my debit card online?
• I bought one ticket last week and I want to buy one more ticket now. Am I entitled to a free third ticket?
• I want to refund my ticket, is it possible?

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Customer Service 4

• What is customer service number for Big Ticket?
• What are your office hours?
• Where is your office located?
• Where can I find the complete list of winners?

Raffle Draw Procedures 12

• How are the draws conducted?
• How much is a ticket?
• Can I use child's pet name on the ticket?
• What will happen if I lost the ticket and I won?
• I gave a wrong ID number, what should I do?

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Draw Dates Schedule 4

• When is the Draw Date for Big Ticket?
• When is the Draw Date for Dream Car?
• How will I know when the draw is going to take place?
• What is the Last date & time to purchase ticket?

Claiming of Prize 9

• How will I know if I've won?
• If I win a car, can I exchange it for cash?
• HD 3
• if I'm a winner, how can I claim my prize?
• Do I have to provide my photo if I am a winner?

View all 9

General inquiry 0