Big Ticket Help Desk
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+971 2 2019244
Knowledge base
General
FAQ
1
Printing/dropping confirmation
Getting Started
0
VAT for Big Ticket
5
Will there be VAT charges applied when buying a raffle ticket in Big Ticket?
Will there be VAT (Value Added Tax) charges applied when claiming the Cash Draw prizes?
Will there be VAT charges applied on Dream Car Draw prizes?
Will there be VAT charges applied on COD purchases?
If I use my credit card to make a purchase, will there be VAT charges applied on my purchase?
Big Ticket Account Disabled
1
My Big Ticket account is disabled, how can i enable my account?
Eligibility to Join
8
I don’t live in UAE, can I still enter the car/cash draw?
I want to use my child's name in the ticket but he/she doesn’t have a passport yet, can I still buy the ticket?
Is there an age limit to enter the raffle?
I want to purchase ticket in my child’s name? is it allowed?
How can I purchase ticket from website in my friend’s name or in my family members name from my account ?
View all 8
Payment Mode / Procedures
7
I have just purchased a ticket online and I did not receive the actual online copy of the ticket?
I have just purchased a ticket online and I did not receive the purchase transaction confirmation?
Can I use my debit card online?
I bought one ticket last week and I want to buy one more ticket now. Am I entitled to a free third ticket?
I want to refund my ticket, is it possible?
View all 7
Customer Service
4
What is customer service number for Big Ticket?
What are your office hours?
Where is your office located?
Where can I find the complete list of winners?
Raffle Draw Procedures
12
How are the draws conducted?
How much is a ticket?
Can I use child's pet name on the ticket?
What will happen if I lost the ticket and I won?
I gave a wrong ID number, what should I do?
View all 12
Draw Dates Schedule
4
When is the Draw Date for Big Ticket?
When is the Draw Date for Dream Car?
How will I know when the draw is going to take place?
What is the Last date & time to purchase ticket?
Claiming of Prize
9
How will I know if I've won?
If I win a car, can I exchange it for cash?
HD 3
if I'm a winner, how can I claim my prize?
Do I have to provide my photo if I am a winner?
View all 9
General inquiry
0