Payment Mode / Procedures

Payment Mode / Procedures

I have just purchased a ticket online and I did not receive the actual online copy of the ticket?
For your E-ticket, an email is send to your account with an Eticket attachment. You can even find your E-ticket in your Order History.
Thu, 21 May, 2020 at 11:39 AM
I have just purchased a ticket online and I did not receive the purchase transaction confirmation?
The email confirmation should be received immediately, please double check your junk email as it may have been sent there.
Thu, 21 May, 2020 at 11:39 AM
Can I use my debit card online?
Debit can be used in our website based on the Bank's approval for online transaction.we don't have list of bank which allow the debit card.please co...
Thu, 21 May, 2020 at 11:40 AM
I bought one ticket last week and I want to buy one more ticket now. Am I entitled to a free third ticket?
The 2+1 promotion only applies to a single transaction.
Thu, 21 May, 2020 at 11:40 AM
I want to refund my ticket, is it possible?
We do refund in case of technical issues when buying from the web before the draw date. Any request for refund for both online and counter purchases AFTER t...
Thu, 21 May, 2020 at 11:40 AM
Where can I buy the tickets?
You can buy the tickets online at www.bigticket.ae or in the following locations: Abu Dhabi International Airport, Al Ain Duty Free, Abu Dhabi City Terminal.
Thu, 21 May, 2020 at 11:40 AM
I received payment error after my transaction, but my payment is deducted from my credit/debit card?
You can send email to helpdesk @help@bigticket.ae with the transaction details. Our helpdesk agent will help to process the refund by sending the required i...
Thu, 21 May, 2020 at 11:41 AM